FAQS

Absolutely and we appreciate it! By booking directly through our website you are guaranteed the lowest price available.

Yes! Discounts are automatically applied for stays longer than 7 and 14 nights. The longer you stay, the bigger the discount.

All of our properties offer the convenience of checking in directly at the property, without any need to stop by a different location. Arrival information will be emailed to you a week prior to your arrival.

We absolutely love Ellicottville and the surrounding area, and have compiled all our tips and favorite places to explore, dine and have fun in a comprehensive area guide which you will receive via email before you check-in to the property. If you have feedback on the guide, please let us know! In the meantime, there is a summary on our website in the "PLAY" section.

Half of the total rental amount is charged at the time of booking. The remaining balance is due one month prior to check-in. If the rental is made within 30 days of check-in, the full amount is due upon reservation.

When you book, you have the choice between two cancellation policies - Cancellation For Any Reason Coverage or our free Basic Coverage.

Cancel For Any Reason Coverage, If you cancel more than 60 days away from the date of check in you receive a 100% refund. If you cancel between 7-60 days away from the date of check in, you can choose to either get a 100% credit towards a future stay with us or an 80% refund of the total amount (excluding the cost of the insurance). Any cancellations made within 7 days of check-in are non-refundable and the reservation is non-transferable.

Our free Basic Coverage. If you cancel more than 60 days away from the date of check in you receive a 100% refund. If you cancel between 30-60 days away from the date of check in you receive a 50% refund (we keep your 50% deposit, but do not charge the second half of the payment). Any cancellations made within 30 days of check-in are non-refundable and the reservation is non-transferable.

Instead of collecting a large security deposit, all reservations are charged a small, non-refundable Security Deposit Waiver Fee and receive up to $2,500 of accidental damage protection on their rental.

Yes, we have occupancy-based pricing that kicks in for large groups. This modest Additional Guest Fee will be calculated at checkout and is in place to compensate for the additional upkeep and usage. Please ensure your reservation is made with the accurate number of guests and pet(s) otherwise your reservation is subject to cancellation without refund.

"Most of our properties are pet friendly. You will need to include them in your reservation details as a pet fee will apply. Please note that up to 2 cats or dogs are welcome. Please inquire if you have 3 pets as this may be permitted on a case-by-case basis. We unfortunately cannot accommodate the following breeds: Pit bull/pit bull mixes, American Pit Bull Terrier, American Staffordshire Terrier, Staffordshire Bull Terrier and Bull Terrier or any dog with aggressive tendencies or prior bite history."

Each property is unique. You can see a full list of the amenities by clicking on any given property on the search page. Every chalet has a full kitchen, free WiFi, baby essentials, linens, towels, and games. Some other common amenities include indoor and outdoor fireplaces (with firewood included), hot tubs, barrel saunas, pool tables, ping pong, and much more!

Yes! Our hot tubs are serviced and sanitized for guest’s stay by a state-certified spa technician, so relax and enjoy as soon as you arrive.

One of our favorite things to do at our properties is relax by the outdoor bonfire. Every Stay Après chalet has a designated bonfire area and we stock firewood to make it as easy as possible for you!

Our homes come equipped with all major appliances (oven, stove, microwave, refrigerator, dishwasher), small appliances (blender, toaster, coffee maker) and cookware (cutlery, glassware, dishes, cooking utensils, pots and pans, etc).

Yes, all our properties have a washer and dryer that are available for guest use.

Yes, all chalets have WiFi included. The network name and password are provided in your rental instructions. Most of our properties have high-speed wired internet but selected properties are more remote with less reliable WiFi. Please inquire before booking if high-speed WiFi is important for your stay.

Having kids ourselves we know how helpful it can be to have baby stuff avaiable. That's why every property has a pack and play & high chair provided (hello trunk space!) If there is anything specific you require please let us know in advance and we can put you in touch with local companies that can provide and deliver the equipment.